Immediate Download Available: All products including the manuscript packs, courses, software, ebooks, and audiobooks will be available for immediate download as soon as your purchase is complete. For your convenience, the digital goods will be delivered in a compressed (.zip) format, containing all the formatted, edited, and designed manuscripts. Simply unzip the file after downloading it to access your treasure trove of public domain classics, ready for publishing. Thank you for choosing StackLee. We're excited to be a part of your journey!

DIGITAL PRODUCTS RETURN AND REFUND POLICY

Due to the nature of digital products, all purchases of digital and downloadable products from StackLee are final.

This policy applies to all digital products sold through the StackLee store, including but not limited to manuscript packs, eBooks, audiobooks, online courses, digital guides, templates, book covers, downloadable resources, publishing materials, bundles, and any complimentary digital products supplied with an order.

Once payment has been successfully completed and the digital product has been delivered, emailed, made available for download, or access has otherwise been granted, the order cannot be returned, exchanged, cancelled, or refunded.

Unlike physical products, digital products cannot be physically returned after they have been accessed, downloaded, copied, or delivered.

Customers are responsible for carefully reviewing the product description, contents, format, system requirements, compatibility information, and any other relevant details before completing a purchase.

Refunds will not be provided for reasons including:

A change of mind after purchase.

Purchasing the wrong product or bundle.

Failure to read the product description before purchasing.

Failure to download the files after access has been provided.

Lack of sufficient internet access, device storage, compatible software, or technical knowledge.

Difficulty using, publishing, editing, uploading, or implementing the purchased materials.

Failure to complete or follow an included course, guide, or instructional resource.

Dissatisfaction with results, sales, earnings, royalties, or business performance.

Rejection, suspension, restriction, or removal of content by Amazon KDP or any other third-party publishing platform.

Changes to the policies, requirements, or operations of third-party platforms.

A customer’s inability to open or use files because of unsupported devices, applications, or software.

Failure to use the purchased product within a particular period. Unless otherwise expressly stated, purchased digital products do not expire simply because the customer has not yet used them.Duplicate Purchases and Payment Errors

Where a customer believes that they have been charged more than once for the same transaction, they should contact StackLee Customer Support and provide their order number, payment receipt, and any other relevant information. Verified duplicate charges or payment-processing errors will be reviewed and handled appropriately.

Missing, Corrupted, or Inaccessible Files

If a purchased file is missing, corrupted, incomplete, or inaccessible because of an error on our part, the customer should contact StackLee Customer Support with their order details.

Where the issue is verified, StackLee will make reasonable efforts to:

Restore the customer’s download access;

Resend the purchased files;

Replace the defective or corrupted files; or

Provide the correct digital product that was ordered.

A technical problem that can reasonably be corrected through replacement, redelivery, troubleshooting, or restored access does not automatically qualify the order for a refund.

Third-Party Platforms and Publishing Results

Purchasing a StackLee digital product does not guarantee that a third-party platform will approve, publish, distribute, or continue to host the customer’s content.

StackLee does not control the policies, account decisions, content reviews, upload limits, copyright reviews, payment systems, or publishing requirements of Amazon KDP, Lulu, Apple Books, Barnes & Noble Press, or any other third-party service.

Therefore, refunds will not be issued because a third-party platform rejects a publication, suspends an account, changes its policies, limits uploads, requests additional information, removes a title, or produces results different from those expected by the customer.

StackLee also does not guarantee any particular level of sales, income, royalties, profit, customer demand, or business success from using its products.

Customer Responsibility

Customers are responsible for:

Providing a correct and accessible email address during checkout;

Downloading and safely storing their purchased files;

Using suitable devices, software, and internet connections;

Following any instructions, courses, or resources included with the product;

Confirming that a product meets their needs before purchasing it; and

Complying with all applicable laws and the policies of any platform on which they choose to use or publish the materials.

Exceptions Required by Law

Nothing in this policy is intended to remove or limit any consumer rights that cannot legally be excluded under applicable law.

Where a refund is required by applicable law, StackLee will comply with the relevant legal requirements. Any approved refund will be limited to the affected transaction and processed through the original payment method wherever reasonably possible.

Contacting Customer Support

Customers experiencing delivery or technical issues should contact StackLee Customer Support and provide:

Their full name;

The email address used for the purchase;

Their order number;

The name of the product purchased;

Proof of payment, where requested; and

A clear description or screenshot of the problem.

By completing a purchase from the StackLee store, the customer confirms that they have reviewed the product information and agree to this Digital Products Return and Refund Policy.